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Terms & Conditions
Refund Policy
Big Smoke Inns Ltd
Company Number: 14815267
IMPORTANT LEGAL NOTICE
ATTENTION: This legal notice applies to the entire contents of the Website under the domain name www.theflintgate.co.uk (Website) and to any correspondence by e-mail between us and you. Please read these terms carefully before using the Website. If you do not accept these terms, do not use the Website. This notice is issued by Big Smoke Inns Ltd
INTRODUCTION
1.1 You may access many areas of the Website without registering your details with us.
1.2 By accessing any part of the Website, you shall be deemed to have accepted these terms in full. If you do not accept these terms in full, you must leave the Website immediately.
1.3 The Company may revise these terms at any time by updating this posting. You should check the Website from time to time to review the then current terms, because they are binding on you. Certain provisions of these terms may be superseded by expressly designated legal notices or terms located on particular pages at the Website.
LICENCE
2.1 You are permitted to print and download extracts from the Website for your own use on the following basis:
2.1.1 no documents or related graphics on the Website are modified in any way;
2.1.2 no graphics on the Website are used separately from the corresponding text; and
2.1.3 the Company’s copyright and trade mark notices and this permission notice appear in all copies.
2.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on the Website (including without limitation photographs and graphical images) are owned by the Company or its licensors. For the purposes of these terms, any use of extracts from the Website other than in accordance with clause 2.1 for any purpose is prohibited. If you breach any of these terms, your permission to use the Website automatically terminates and you must immediately destroy any downloaded or printed extracts from the Website.
2.3 Subject to clause 2.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company’s prior written permission.
2.4 Any rights not expressly granted in these terms are reserved.
SERVICE ACCESS
3.1 While the Company endeavours to ensure that the Website is normally available 24 hours a day, the Company shall not be liable if for any reason the Website is unavailable at any time or for any period.
3.2 Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company’s control.
VISITOR MATERIAL AND CONDUCT
4.1 Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to the Website shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
4.2 You are prohibited from posting or transmitting to or from the Website any material:
4.2.1 that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or
4.2.2 for which you have not obtained all necessary licences and/or approvals; or
4.2.3 which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law or infringe the rights of any third party; or
4.2.4 which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
4.3 You may not misuse the Website (including, without limitation, by hacking).
4.4 The Company may fully co-operate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of clause 4.2 or clause 4.3.
LINKS TO OTHER WEBSITES
Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. The Company has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. The Company therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
LIABILITY
6.1 The Company, any other party (whether or not involved in creating, producing, maintaining or delivering the Website), and any of the Company’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.
6.2 Nothing in these terms shall exclude or limit the Company’s liability for:
6.2.1 death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or
6.2.2 fraud; or
6.2.3 misrepresentation as to a fundamental matter; or
6.2.4 any liability which cannot be excluded or limited under applicable law.
6.3 If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
SHARING OF DATA
Big Smoke Inns Ltd. will not trade, sell or share your personal identifiable information for use by any third parties unless we have informed you, been authorised by you or are required by law to do so. The term ‘third parties’ does not include any subsidiaries or affiliates of Big Smoke Inns Ltd. Big Smoke Inns Ltd. may choose from time to time to send you information from other resources owned or operated by Big Smoke Group. Big Smoke Inns Ltd. will provide you with the ability to remove yourself from any such circulation.
GOVERNING LAW AND JURISDICTION
These terms shall be governed by and construed in accordance with English law. Disputes arising in connection these terms shall be subject to the non exclusive jurisdiction of the English courts.
ACCESSIBILITY
Big Smoke Inns Ltd. is committed to making the content of this site accessible to the widest audience, regardless of technological or physiological impairments.
We will strive to create the best possible user experience.
The site shall provide consistent access to whatever content the user needs.
Where possible the site will degrade visually to accommodate a greater demographic.
The Flintgate - Allergen Policy
An outline of our commitments to our customers.
What if I have allergies?
If you have specific allergies and are concerned about any items on our menus, please check the information below.
If you have further questions do get in touch with The Prince Of Wales directly.
The Flintgate Allergen Policy
We take customer safety very seriously. Stringent food hygiene processes and accurate information about what meals contain and how they are prepared are vital for people living with allergies who must be constantly vigilant about the food they eat.
This policy sets out the standards that we meet in order to sell food products.
What is expected from us :
We are responsible for ensuring that the products that you sell are safe and compliant with Applicable Law.
These are the ways in which we can help you to comply with your obligations, along with the standards that we meet:
Allergen Information by Telephone: Our staff must be trained to respond to telephone queries about allergens from customers. This is the same requirement that applies when customers ask these questions on site.
Ensure that all allergen information is backed up in writing (e.g. allergen matrices) so that any allergen information given verbally is verifiable, accurate and consistent.
Information with a meal. It is important to remember that you have a responsibility to add written notices of allergen content with each meal that you prepare, so that the customer has this information upon delivery.
Packaging. It is important to protect against cross-contamination at all stages, from storage and preparation to delivery. We ensure the packaging that you use is robust enough for delivery purposes.
ALLERGENS
The 14 allergens that must be indicated as present in food are:
Cereals containing gluten, namely: wheat (such as spelt and khorasan wheat), rye, barley, oats
Crustaceans for example prawns, crabs, lobster, crayfish
Eggs
Fish
Peanuts
Soybeans
Milk (including lactose)
Nuts; e.g. almonds, hazelnuts, walnuts, cashews, pecan nuts, Brazil nuts, pistachio nuts, macadamia nuts
Celery (including celeriac)
Mustard
Sesame
Sulphur dioxide/sulphites, where added and at a level above 10mg/kg or 10mg/L in the finished product (e.g. preservative in dried fruit)
Lupin
Molluscs, e.g. mussels, whelks, oysters, snails and squid
Privacy Policy
Last updated: 19 August 2026
Big Smoke Inns (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect personal information when you provide your details through one of our pub websites.
1. Who we are
Big Smoke Inns is a UK pub group.
For the purposes of UK data protection law, the organisation responsible for your personal information is:
Big Smoke Inns
Big Smoke Inns Limited
Big Smoke Brew Co Limited, Unit D3, Sandown Industrial Est, Esher, Surrey, KT10 8BL
If you have any questions about how we use your personal information, you can contact us using the details above.
2. Information we collect
When you use one of our pub websites, we may collect:
• Your name
• Your email address
• Any other information that you voluntarily provide to us through a website form or enquiry
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How we collect your information
We collect your personal information directly from you when you provide it through one of our pub websites.
For example, you may provide your name and email address when signing up to receive information, making an enquiry or otherwise contacting one of our pubs online.
4. How we use your information
We may use your personal information to:
• Respond to enquiries or requests you make;
• Provide information about our pubs, services, events or offers where you have agreed to receive such communications;
• Manage and administer communications with you; and
• Maintain appropriate records and meet our legal and regulatory obligations.
We will only use your information for purposes that are compatible with why it was collected.
5. Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
• Consent – where you have actively agreed to receive marketing or other communications from us;
• Legitimate interests – where processing is necessary for our legitimate business interests and those interests are not overridden by your privacy rights; or
• Legal obligation – where we need to process information to comply with a legal or regulatory requirement.
Where we rely on your consent, you can withdraw that consent at any time.
6. Marketing communications
If you have provided your email address to receive marketing communications from us, we may use it to send you information about relevant Big Smoke Inns pubs, events, offers and other news.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us directly.
We will not use your email address for unrelated marketing purposes without an appropriate lawful basis.
7. Who we share your information with
We do not sell, rent or otherwise share your personal information with other organisations for their own marketing purposes.
We may, however, need to use service providers who help us operate our websites, email systems or IT systems. Where such providers process personal information on our behalf, we will take appropriate steps to ensure that your information is handled securely and in accordance with applicable data protection law.
8. How long we keep your information
We will only keep your personal information for as long as it is reasonably necessary for the purposes for which it was collected, including any legal, accounting or reporting requirements.
Where you have subscribed to marketing communications, we will normally retain your contact details until you unsubscribe or we otherwise determine that the information is no longer required.
We will periodically review the personal information we hold and securely delete or anonymise information that we no longer need.
9. Keeping your information secure
We take reasonable and appropriate technical and organisational measures to protect your personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is restricted to people who need it for legitimate business purposes.
10. Your data protection rights
Under UK data protection law, you may have rights including:
• The right to request access to the personal information we hold about you;
• The right to ask us to correct inaccurate or incomplete information;
• The right to ask us to delete your personal information in certain circumstances;
• The right to ask us to restrict how we use your information in certain circumstances;
• The right to object to certain processing, including direct marketing; and
• Where applicable, the right to withdraw consent at any time.
If you would like to exercise any of these rights, please contact us using the details provided above.
11. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
You can find information about making a complaint on the ICO’s website.
12. Cookies and our websites
Our pub websites may use cookies and similar technologies to ensure that the websites function correctly, improve the user experience and, where applicable, understand how visitors use our websites.
The use of cookies may be covered by a separate cookie notice or cookie settings on the relevant pub website.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements.
The latest version will be made available on our websites and will show the date it was last updated.
14. Contact us
If you have any questions about this Privacy Policy or how Big Smoke Inns uses your personal information, please contact:
Big Smoke Inns
Last updated: 19 August 2026
Refund Policy:
Refunds
Refunds will be considered in accordance with applicable UK consumer law. Where a refund is due, it will normally be made to the original payment card.
For purchases made in person, we do not offer refunds simply because you have changed your mind, except where required by law.
If a product or service is faulty, not as described, or we have otherwise failed to provide what you paid for, please speak to a member of management as soon as possible so that we can resolve the matter in accordance with your statutory rights.
Incorrect or Duplicate Payments
If you believe you have been charged incorrectly or more than once for the same transaction, please notify a member of staff or management. We will investigate and, where appropriate, arrange a refund to the original card.
Card Refund Times
Once a refund has been processed, the time taken for the funds to appear in your account may depend on your card issuer or bank and is outside our control.
Please Note
Nothing in this policy affects or limits your statutory rights under UK consumer law.